Active Incident

Incident Status

Service Degradation

Components

Cloud Services

Locations

Online Share, Cloud Storage



February 22, 2021 11:25 CET
[Investigating] BMIT Technologies plc is observing a possible issue with the BMIT Cloud Storage infrastructure. We are actively working to identify the root cause and reduce or eliminate any impact. BMIT Technologies plc will keep you informed of any updates regarding this incident. BMIT Technologies plc remain at your service should you require further information on support@bmit.com.mt

February 22, 2021 12:05 CET
[Identified] The issue has already been escalated with the supplier and is actively working to resolve the issue. We will keep you informed of any updates regarding this incident. We remain at your service should you require further information on support@bmit.com.mt

February 22, 2021 13:24 CET
[Identified] Service has been resumed for most of the affected clients. We will keep you informed of any updates regarding this incident. We remain at your service should you require further information on support@bmit.com.mt

February 24, 2021 09:29 CET
[Identified] BMIT Technologies plc shall be performing modifications on their Cloud Storage tomorrow, 25th February 2021. Schedule: Start Time: 08:00 CET End Time: 17:00 CET During this window, access to Cloud Storage will be limited with extended periods of unavailability. BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc apologises for any inconvenience this may cause.

Connectivity




Operational

Power




Operational

Environment




Operational

Other Systems and Services




Operational

Cloud Services




Service Degradation

Infrastructure as a Service




Operational

Scheduled Maintenance

Schedule

March 1, 2021 06:00 - 09:00 CET

Components

Power

Locations

MTH-R1, MTH-R2, MTH-R3

Description

BMIT Technologies plc shall be performing MTH On-load generator testing as per the below schedule. Schedule: Start: 01/03/2021 - 06:00 AM CET End: 01/03/2021 - 09:00 AM CET BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers' however, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

March 2, 2021 08:00 - 17:00 CET

Components

Cloud Services

Locations

Cloud Backup

Description

BMIT Technologies plc shall be performing scheduled maintenance on its Cloud Backup platform as per the below schedule. Schedule: Start: 02/03/2020 - 08:00 CET End: 02/03/2020 - 11:00 CET During this maintenance window, momentary CloudConnect connectivity to BMITs Veeam repository may be experience disruptions. BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers' however, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

March 9, 2021 03:00 - 07:00 CET

Components

Connectivity

Locations

Telia Carrier, Lumen, International, Intra-Site

Description

BMIT Technologies plc shall be performing network configurations on one of its Core network routers in DEF [Frankfurt, Germany]. Schedule: Start: 09/03/2021 - 03:00 CET End: 09/03/2021 - 07:00 CET During this maintenance, customers may experience periods of IP bandwidth, interlink, and other network disruptions. BMIT Technologies plc will be contacting the customers who are directly affected with further information. We perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers' however, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

March 10, 2021 08:30 - 16:00 CET

Components

Infrastructure as a Service

Locations

Microsoft Azure Stack

Description

BMIT Technologies plc will be performing works on its Microsoft Azure Stack infrastructure as per the below schedule. Schedule: Start: 10/03/2021 - 08:30 CET End: 10/03/2021 - 16:00 CET We are not expecting these works to be service affecting. BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. We perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers' however, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

March 11, 2021 08:30 - 13:30 CET

Components

Power

Locations

MTS-R1

Description

BMIT Technologies plc together with its supplier shall be performing preventive maintenance to its utility power infrastructure of power feed A as per the below schedule. Schedule: Start: 11/03/2021 - 08:30 CET End: 11/03/2021 - 13:30 CET During this maintenance, infrastructure will be running with reduced resilience, however, power will still be protected with the generators and the UPS systems. BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers' however, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

March 23, 2021 03:00 - 07:00 CET

Components

Connectivity

Locations

Telia Carrier, Lumen, International, Intra-Site

Description

BMIT Technologies plc shall be performing network configurations on one of its Core network routers in ITM [Italy, Milan]. Schedule: Start: 23/03/2021 - 03:00 CET End: 23/03/2021 - 07:00 CET During this maintenance, customers may experience periods of IP bandwidth, interlink, and other network disruptions. BMIT Technologies plc will be contacting the customers who are directly affected with further information. We perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers' however, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.